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Here are a few of our clients recent experiences with First Federal Bank

“On behalf of my family, I would like to offer my sincerest thanks to MA Thomas Zinschlag and First Federal Bank for superior service in the recent refinancing of our home. It was during the most stressful time for my family (retiring from ~25 years in the military) that Thomas reached out to me and confidently offered a highly competitive refinance which would save my family in the long-run.Without any doubt, Mr. Zinschlag’s under-promised and over-delivered in the re-mortgage of our retirement home. Thomas’ aggressive and professional work ethic, expert communication skill, and meticulous attention to details stand well above our other re-mortgage experiences.I will continue to send our friends and associates to Mr. Zinschlag and First Federal Bank. Keep up the outstanding management and empowerment of senior loan officers like Thomas, and thank you for your bank’s excellence!” – Pete T., NC
“My name is Charles Fisher and I recently did a REFI with your bank and Julio was a my mortgage representative and I wanted to take a minute to inform you of the OUTSTANDING customer service my wife and I received from him. I was very doubtful about getting a REFI because of stories I have heard. Julio went above and beyond to explain the whole process to me and made us feel very comfortable that he promised everything would be “OK” and he sent me an email with all his credentials that said, he was who he said he was and the bank name so on and so forth. I personally have been the customer service business for over 25 years and you don’t get that kind of service very often anymore!!>I just wanted to take a second to tell you the good side of business because you don’t hear the good that often. To end we got .75% lower mortgage rate saving us $77 a month (not a lot) but every little bit helps now in days, and saved us $50k in interest it has been a refreshing pleasure of customer service. If we decide to REFI again or any other type of home loan he will be the FIRST and only call I make!!! Please take the time to personally “thank him” for a job well done!!!” – Charles F.
“Your person Julio Cortez has been working with us to streamline our house loan. I have worked with several loan officers in the past I have bought an sold around 22 homes in the last 30 years. Out of all the officers I have worked with in the past. Julio Cortez has to be the best one ever, he made it go so smooth. In most all loans there is a clinch not with Julio he made sure it never happened. He is the first loan officer that I have ever recommended, every vet I meet I give his number to them.So I just wanted to say what a wonderful job he did for us, and that he is truly an assist to your company. By the way I am not one to write letters on anyone. With everything we buy today that comes from another countries, all we have is to provide good service. If all your people are like Mr. Cortez you have taken the term great service to a all new level. Thank you again” – John M.
“I want to thank you Michael Schies for the work you have done with my refi and let you know that I appreciate everything you have done during the process. You keep me well informed during the entire time that took to close and, for someone like myself, constant communication and updated information is one of the important things that makes me feel good about the company that I do business with or use to referred friends and family. I will be more than glad to pass the word out to my fellow veterans about your service and your company. Thank you very much for your assistance with the refinancing of my house I really appreciated.” – Javier V., Gunnery Sergeant, United States Marine Corps (Retired)
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