I want to commend your Sr. Mortgage Loan Officer, Salvatore Ross. He is our loan officer for our refinanced home loan. Without hesitation, my wife and I were amazed how easy and quick Sal made the process. Today I received an email from my insurance agent stating they had not received payment for the homeowner's insurance. I contacted Sal approximately at 2:50PM. I had a response from Sal at 3:02. By 4:04 I had a response from agent saying that he had just received the check. Sal puts the capital "C" in Celerity. NOW, that is CUSTOMER SERVICE and I know customer service as I worked 5-star hotels and catering for 40 years. Give Sal 10 gold stars out 5!!

G. Stomley

First Federal Bank, Apollo Beach FL
5
2020-06-08T13:12:36-04:00

G. Stomley

I want to commend your Sr. Mortgage Loan Officer, Salvatore Ross. He is our loan officer for our refinanced home loan. Without hesitation, my wife and I were amazed how easy and quick Sal made the process. Today I received an email from my insurance agent stating they had not received payment for the homeowner's insurance. I contacted Sal approximately at 2:50PM. I had a response from Sal at 3:02. By 4:04 I had a response from agent saying that he had just received the check. Sal puts the capital "C" in Celerity. NOW, that is CUSTOMER SERVICE and I know customer service as I worked 5-star hotels and catering for 40 years. Give Sal 10 gold stars out 5!!
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