"My name is Charles Fisher and I recently did a REFI with your bank and Julio was a my mortgage representative and I wanted to take a minute to inform you of the OUTSTANDING customer service my wife and I received from him. I was very doubtful about getting a REFI because of stories I have heard. Julio went above and beyond to explain the whole process to me and made us feel very comfortable that he promised everything would be OK and he sent me an email with all his credentials that said, he was who he said he was and the bank name so on and so forth. I personally have been the customer service business for over 25 years and you don’t get that kind of service very often anymore!! I just wanted to take a second to tell you the good side of business because you don’t hear the good that often. To end we got .75% lower mortgage rate saving us $77 a month (not a lot) but every little bit helps now in days, and saved us $50k in interest it has been a refreshing pleasure of customer service. If we decide to REFI again or any other type of home loan he will be the FIRST and only call I make!!! Please take the time to personally thank him for a job well done!!!"
Ellen M Burrell
Roger S., LT Colonel, U.S. Marines
Closed refinance loan, Streetsboro, OH
Closed purchase loan, Atlanta, GA
Bob and Gay Franz
Closed refinance loan, Raleigh, NC
Robert E Gillette
Michael Hildebrand Sgt. USMC
Mike and Patti Frey
Mr. James Dewey Stair, DOD, USN, Retired
Denny and Rosemary Welch
Andrea and Martin Lott
Javier V., Gunnery Sergeant, United States Marine Corps (Retired)
Mike and Patti Frey
Closed refinance loan, Decatur, GA
Conni J Conner (Baugh)
Ana & Stephane, Leesburg VA
David A Tartaglia, Sgt USAF Retired
Michael J. Source: Better Business Bureau
First Federal Bank, is a FDIC insured nationally chartered mutual savings bank NMLS# 408902. We are an approved VA and FHA Lender. VA Lender: #6353290000 | FHA Lender: #7478000079
First Federal Bank Processing Center located at 3010 Royal Boulevard South, Ste 230, Alpharetta, GA 30022
First Federal Bank Financial Center located at 4705 West US HWY 90, Lake City, FL, 32055
Click here to see terms and conditions.
At First Federal Bank we’re always working to enhance our site and increase accessibility and usability for all of our customers. Our accessibility efforts are based on the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.0, Level AA. Those who need further assistance can visit a local branch or talk on the phone with one of our bank representatives during business hours. Contact Us | Find a Local Branch
We want everyone who visits the First Federal Bank website to feel welcome and find the experience rewarding. Please click here for more information.
Loan fulfillment will be completed by CBC National Bank Mortgage at First Federal Bank.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.