Mr. James Dewey Stair, DOD, USN, Retired

Mr. James Dewey Stair, DOD, USN, Retired

"As Loan Representative, Mr. Thomas Zinschlag’s Supervisor, I feel it necessary to provide you with “Feedback” on your employees performance regarding my recent loan process with First Federal Bank. You must understand that as a seventy-five year old DOD USN Military/USN Civil Servant Retiree with over forty plus years working for the government, I have been “Around The Horn” a couple of times, so to speak. I have heard every sales pitch in the book & some. Your Mr. Zinschlag is the best at what he does. I have always equated all loan/sales representatives as somewhat like “Used Car Salesmen”, trying to get you to purchase a product you don’t need or want ! Not Tom, Yes over the past few weeks I have gained a lot of respect for this Gentleman & we have become Friends on a first name basis. I have grown to trust him in all matters regarding my just completed loan. I have often felt like he was my younger brother giving me advice. I believe I even told him once that If he were a Doctor, I would say that he has an Excellent Bed Side Manner. Throughout this loan process he has made it easy for me to decide for myself. Yes, as like most people of my age group, we don’t go in for the technique of “Pressure” Salesmanship. We like to be treated with respect & dignity, more than most I suppose. In that respect I give Tom an A+, for he went above & beyond to answer my questions & fill in the gaps. He was very good at returning all my calls & I sometimes, I was surprised to have him pick up the phone during the late afternoon on the east coast. I just wanted you to know that it has been a “PLEASURE” doing business with First Federal Bank, mainly due to this young man’s efforts. I would recommend that you use him as an Instructor” for the rest of your staff on how to deal with potential clients !!!"

Mr. James Dewey Stair, DOD, USN, Retired

First Federal Bank, Apollo Beach FL
5
2019-05-20T11:52:00-04:00

Mr. James Dewey Stair, DOD, USN, Retired

"As Loan Representative, Mr. Thomas Zinschlag’s Supervisor, I feel it necessary to provide you with “Feedback” on your employees performance regarding my recent loan process with First Federal Bank. You must understand that as a seventy-five year old DOD USN Military/USN Civil Servant Retiree with over forty plus years working for the government, I have been “Around The Horn” a couple of times, so to speak. I have heard every sales pitch in the book & some. Your Mr. Zinschlag is the best at what he does. I have always equated all loan/sales representatives as somewhat like “Used Car Salesmen”, trying to get you to purchase a product you don’t need or want ! Not Tom, Yes over the past few weeks I have gained a lot of respect for this Gentleman & we have become Friends on a first name basis. I have grown to trust him in all matters regarding my just completed loan. I have often felt like he was my younger brother giving me advice. I believe I even told him once that If he were a Doctor, I would say that he has an Excellent Bed Side Manner. Throughout this loan process he has made it easy for me to decide for myself. Yes, as like most people of my age group, we don’t go in for the technique of “Pressure” Salesmanship. We like to be treated with respect & dignity, more than most I suppose. In that respect I give Tom an A+, for he went above & beyond to answer my questions & fill in the gaps. He was very good at returning all my calls & I sometimes, I was surprised to have him pick up the phone during the late afternoon on the east coast. I just wanted you to know...
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